InfoTrack, Australia’s leading legal tech innovator, proudly announces a significant milestone with a perfect Net Promoter Score (NPS) of 100%. This exceptional achievement reflects the unparalleled dedication and commitment to customer satisfaction that InfoTrack upholds.
The NPS, a globally recognised metric measuring customer loyalty and satisfaction, ranges from -0 to 100. Achieving a perfect score signifies that every customer surveyed by InfoTrack has expressed the highest level of satisfaction and loyalty, highlighting the company’s unwavering focus on delivering exceptional products, services, and an outstanding customer experience in the industries we support.
“We are thrilled and deeply honoured to have attained a perfect NPS score of 100% all whilst maintaining our average response time of 5 mins,” said Brendan Smart, InfoTrack’s Country Manager. “This achievement underscores our relentless dedication to exceeding our customers’ expectations. It’s a testament to the hard work and commitment of our entire team and demonstrates our superior market leading service standards.”
Anthea O’Connor, Head of InfoTrack’s Operations prides her national team of 50 on their dedication to customer-centric support which has been instrumental in fostering strong relationships with our clients. “This remarkable milestone further solidifies InfoTrack’s position as a trusted partner and industry leader.”
