Wishing you and your loved ones a safe and relaxing holiday season. The InfoTrack team will be taking a break from 5pm AEDT Friday 20th December 2024, returning 8.30am Monday 13th January 2025. A few members of our HelpDesk team will be on hand to assist with enquiries from 8am-6pm AEDT, Monday to Friday, on 1800 738 524. We appreciate your patience during this time. Happy holidays!

InfoTrackID is a digital and secure VOI

InfoTrackID is a digital and secure VOI solution that can be used anywhere, anytime. InfoTrack’s VOI solution provides you with extra measures of due diligence to help protect your business from fraud.

A flexible verification of identity solution

Are you looking for a more consistent, secure and compliant way to verify identity? If you’re still photocopying your client’s documents or sending them to the post office, there’s a smarter and faster way to verify identity.

InfoTrackID is an easy-to-use online identity verification platform that allows you to complete your Verification of Identity (VOI) to the same standard every time whether in person or remotely. It is our way to help you feel confident that you can undertake your verification of identity checks in accordance with your industry standards.

Two Ways to Verify

Option 1: In Person

Complete a Verification of Identity face-to-face with your client by uploading photos of their identity documents to InfoTrackID for secure verification.

VOI Standard

Clause 6.5.2 (a)*

Option 2: Remote

Verify your client’s identity remotely by allowing them to securely upload copies of their identity documents.

VOI Reasonable Steps

Clause 6.5.2 (a)*

Start using InfoTrackID

See how your firm can benefit from innovative solutions

Benefits of InfoTrackID

Secure solution

Identity documents are checked against the Australian Government Document Verification Service (DVS).

Facial recognition

Facial recognition technology detects facial patterns and matches images.

Liveness checks

Liveness checks ensure the user’s physical presence and effectively counters impersonation attempts.

Use on the go

Smartphone friendly, with no app or software download required.

Data extraction

Optical Character Recognition (OCR) extracts text from images and auto-populates the data.

PMS integration

Costs and reports are returned directly to your Practice Management System (PMS).

Security of personal data

We prioritise the security of your client’s personal information. InfoTrackID aligns with the Registrar General and OSR standards by retaining your client’s personal identity information and identity documentation within our secure system for 90 days. This approach ensures compliance while minimising data exposure risks.

We adhere to a strict non-storage policy; after 90 days, all personal identity information is permanently deleted, maintaining the integrity and confidentiality of client data. Our commitment to secure practices protects against unauthorised access and ensures your transactions are safe and trustworthy. For more details on how we ensure compliance with security and legislation, visit our Security and Legislation Compliance page.

What our clients say

Our clients come to us looking for support to maximise efficiency and security with our award-winning VOI solution.

"The biggest challenge for us is that the older people find it a little hard to adjust to e-signing and remote verification of identity. It just takes some explaining and patience with them. A great success story I do have is a 90-year-old client who has done it with ease"

"When it comes to verifying the identity of our clients, we balance security with flexibility, whilst staying compliant through the adoption of InfoTrackID. The technology is great, thank you!"

InfoTrackID is a digital and secure VOI

A flexible verification of identity solution

Two Ways to Verify

Option 1: In Person

Option 2: Remote

Benefits of InfoTrackID

Security of personal data

What our clients say

VOI News and Insights

Globalisation: securely service your international clients

Changes to Verification of Identity requirements

Reasonable steps and conducting verification of identity (VOI) remotely