Wishing you and your loved ones a safe and relaxing holiday season. The InfoTrack team will be taking a break from 5pm AEDT Friday 20th December 2024, returning 8.30am Monday 13th January 2025. A few members of our HelpDesk team will be on hand to assist with enquiries from 8am-6pm AEDT, Monday to Friday, on 1800 738 524. We appreciate your patience during this time. Happy holidays!

Emma Rose Mastroianni
September 3, 2024

InfoTrackID new features and enhancements

Professional industries are constantly evolving, as is technology. In our continuous effort to save you time, streamline processes for you and your clients and be at the forefront of innovative technology, we are excited to introduce recent enhancements to InfoTrackID, our award-winning Verification of Identity (VOI) solution. These innovations underscore our commitment to maintaining a high standard for efficient, secure, and adaptable technology. As Ashish Patil, InfoTrackID Product Manager, states, “We are committed to continual growth and enhancing our solutions, and these exciting features we’ve built recently are a testament to that.” These updates are designed to improve user experience and offer more choice and convenience, ensuring InfoTrackID remains responsive to your needs and at the forefront industry standards.

NSW Purchaser Declaration

The NSW Purchaser Declaration is now seamlessly integrated into InfoTrackID’s VOI process when required, with the option to include it at the start of an order by selecting “NSW Purchaser Declaration”. This innovation eliminates the need for you to send the declaration separately via email, streamlining manual work. This allows purchase matters to collate necessary details quickly and efficiently. The link for the VOI sent to your client will include an additional final step for completing the Purchaser Declaration, with all available information prepopulated to expedite the process. Additionally, like the VOI, real-time status updates are available in the InfoTrackID dashboard, keeping you informed when the Purchaser Declaration has been completed by your client.

Smart document uploader

For your clients, InfoTrackID is their first experience using a VOI solution. Because of this, they may not be accustomed to taking photos of themselves and their identity documents in a manner that meets the high requirements of identity verification platforms.

Our new smart document uploader is designed to reduce the number of times your client needs to resubmit images of documents. Leveraging AI, this feature detects blurriness and glare in images, identifying poor-quality uploads upfront and prompting them to resubmit immediately. This prevents delays caused by later requests for better-quality images.

DVS checks now implemented on your client’s side

It’s common for clients to make errors when submitting identity documents, such as inadvertently inputting incorrect digits or letters. To reduce time spent amending errors manually, ultimately saving you time and expediting your matters, InfoTrackID now automatically checks your client’s details against Document Verification Service (DVS) records as they are entered. This ensures the data is accurate and matches the DVS records, reducing the likelihood of back-and-forth communication between your firm and your client later in the process.

These latest enhancements to InfoTrackID represent a significant leap forward in our ongoing mission to provide cutting-edge technology solutions that streamline and enhance your professional workflows. Every update is designed with efficiency and convenience in mind, ensuring a smoother, more reliable experience for both you and your clients.

We invite you to experience these new features and enhancements firsthand. Book a demonstration to see how InfoTrackID can further streamline your processes and enhance your client interactions.