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Innovating your VOI process with InfoTrackID

In today’s dynamic digital landscape, innovation is key to staying ahead. We are committed to not just keeping pace but setting the benchmark for efficient, secure, and adaptable technology. Our recent enhancements to our Verification of Identity (VOI) solution, InfoTrackID, is a testament to this commitment, driven by your invaluable feedback and designed to add significant value to your workflow. 

Enhancements designed for efficiency and customisation

Customisable ordering screen

InfoTrackID has a new fully customisable ordering screen. Now, you can set default values effortlessly, tailoring the VOI ordering process to your specific needs. Admin users will have a cog wheel on their dashboard, where they can edit the default value for VOI type, Workflow, CAF selection, NSW Purchaser Declaration selection, and more. The selected default values will automatically apply to all future VOI matters, eliminating the need for you to repeatedly select your preferred options and saving you valuable time.  

Simplified resubmission for InfoCheck

If a document received from a client contains a typo made during submission, there was previously no option for you to rectify it without asking the client to resubmit the entire VOI, which was causing a delay in your processes. After listening to your feedback, we’ve made a change to address this issue. 

We have introduced inline editing for InfoCheck. With this innovative feature, you can make corrections directly within the document, streamlining the workflow and ensuring a smooth process for you and your clients. 

Easily request additional documents

Previously, variations in your client’s name across identity documents could require restarting the verification process, needing extra documentation for confirmation. To improve the process and save you time, we’ve introduced a new feature, where you can now submit additional documents during an ongoing VOI. This means that documents such as Change of Name and Marriage Certificates can be added without needing to restart the VOI. This enhancement ensures a faster and smoother verification process for you and your clients. 

Real-time status updates

We understand the importance of staying informed every step of the way. That’s why we’ve implemented real-time status updates using cutting-edge technology. By automating the refresh process on your dashboard, we’re empowering you to track progress effortlessly and move your matters forward promptly. 

Experience the future of VOI

These enhancements aren’t just about making your life easier today; they’re about future-proofing your workflow. Book a complimentary demonstration to discover how InfoTrackID is innovating the VOI process, adding value at every step, and shaping the future of identity verification. 

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