Despite the current climate, you don’t need to put your processes on hold. Whether it be property settlements, verifying your client’s identity, signing important documents or keeping your sensitive information safe, you can say ‘Yes! I am open for business.” Here are four ways to maintain business as usual, in an environment when things certainly aren’t usual.
Since COVID-19 and the necessity of working from home, as well as ARNECC’s updated verification of identity (VOI) recommendations, new VOI solutions are emerging almost daily. However, it is important to pay attention to what is being verified, whether official documents are checked against government records and if the security and privacy of your client’s data is guaranteed.
InfoTrack’s remote VOI solution, InfoTrackID, ticks all these boxes. The Solution features four layers of identity verification smarts which are a first for the Australian legal industry. These layers of verification all work together to reduce identity fraud whilst adhering to social distancing guidelines and keeping clients safe.
Amanda Spencer from Bridge Legal, an InfoTrack client, said “Once our staff knew InfoTrackID was compliant with ARNECC recommendations they were very keen to use it and now it’s as if it is something that we have used all the time. Our clients are time poor and many can’t readily get to a post office, given the current environment. Using InfoTrackID was a relief that we could get through the verification of identity process quickly and efficiently, whilst putting our clients at ease.”
Bridge Legal and many other InfoTrack clients using InfoTrackID are ‘Open for Business”. With innovative solutions like InfoTrackID, they have been able to continue business as usual. In fact, InfoTrack have seen 43% growth in InfoTrackID usage since self-isolation, social distancing and working remotely began in mid-March.
Property settlements too are moving forward despite social distancing. Whether you have never completed an electronic settlement before or don’t have the time or capacity to complete the administration required, your firm can still be open for business. InfoTrack’s purpose-built electronic settlement service SettleIT allows you to outsource any upcoming property settlements, sharing the load on the administrative aspects of conveyancing, post unconditional contract exchange. With one click, you can book an Australian-based, SettleIT agent who will act under your instructions and provide a personalised fixed-price service.
Hacking and cyber security challenges don’t stop, even during a crisis. Now, more than ever, it is important to maintain strict cyber security standards as we all work remotely from different systems.
The Australian Financial Review recently reported, “Companies are under-estimating the cyber security risks posed by their employees’ use of technology and are facing increasing threats as more workers work remotely during the coronavirus crisis, a study has found. While companies overwhelmingly viewed the theft of confidential information as the most important cyber threat, they suffered more breaches from email phishing scams or the accidental disclosure of confidential information, according to the annual Cyber Security Survey Report.”
In the current climate, InfoTrack is finding more and more people are keen to hear about remote opportunities and how they can continue to manage their communications and property transactions securely. Securexchange was designed to allow our team and our clients to securely operate their businesses from anywhere in the country.
With Securexchange you can keep your firm open for business. As most of the workforce has now limited in-person communication, Securexchange can assist you to easily and securely share your trust account details and obtain your client account details when working remotely, without the necessity to try and reach clients to verify confidential details over phone. Securexchange is effectively reduces administrative steps because of the transparency available in sharing documents, receipts and confidential details. This means one less call lawyers and conveyancers need to make throughout the day, at night or on weekends.
Similarly, by completing Cyber Security Awareness Training, you and your staff can learn more about how to identify fraud activity, how to protect yourself from hacking attempts and what to do if your computer is hacked. InfoTrack has partnered with CryptoAustralia to offer complimentary Cyber Security Awareness Training.
For 1 CPD unit, the training can be completed anywhere at any time and covers:
Not being able to bring clients into your firm to have important documents signed definitely slows down business as usual. An important part of being open for business is ensuring that you can still complete daily tasks with ease.
E-signing is fast becoming the easiest and fastest way to complete documents like cost agreements, contracts and much more. Not only does e-signing save you time, but reduces costs and administration work too. Customers’ needs are changing fast and it is important that you can keep up with the 24/7 nature of doing business. InfoTrack’s e-signing solution, SignIT allows you to upload any document and send it to relevant parties via a secure email link. Parties can then review and sign the document online from any location. Lawyers can track who has signed the document on the SignIT dashboard and once all parties have executed, everyone receives a final signed copy.
InfoTrack’s suite of cloud-based products have been built for lawyers to use anywhere, anytime, so our Transition to E-conveyancing COVID-19 Care Package aims remove the financial concerns and expediate the adoption of essential technology as a business continuity plan in these challenging times. To help you maintain an open for business status, InfoTrack has introduced our Transition to e-Conveyancing COVID-19 Care package which allows first time users, complimentary access to these Solutions until May 25, 2020.
In addition, we have introduced our ‘Open for Business’ toolkit where, by displaying the “Open for Business” badge to your email signature and in your social media profiles and posts will let everyone in your network know that your firm is ready and waiting for them. The badges are displayed throughout this article and ready for you to save and use.
Business doesn’t have to stop simply because face to face meetings stop. As many of us now work remotely, this is the perfect opportunity to embrace technology and stay ahead of your competitors. Maintaining an open for business status can prove an effective business strategy that can serve your firm well in the future.
