Wishing you and your loved ones a safe and relaxing holiday season. The InfoTrack team will be taking a break from 5pm AEDT Friday 20th December 2024, returning 8.30am Monday 13th January 2025. A few members of our HelpDesk team will be on hand to assist with enquiries from 8am-6pm AEDT, Monday to Friday, on 1800 738 524. We appreciate your patience during this time. Happy holidays!

InfoTrack
April 13, 2022

Legal professionals surveyed: What are law firm’s priorities for 2022?

Nuance has released the Burden of Legal Documentation report which gathered data from legal professionals in Australia to assess their business priorities for 2022. Here are some of the findings:

Boosting productivity, improving client service, and using technology to reduce administration are top of the agenda for legal professionals in 2022.

39% of respondents named boosting productivity as their top priority for 2022.

The report found that a staggering 80% of legal professionals spend more than a third of their day typing for work. While most say they are relatively fast typists, this is a large portion of time to spend on administration.

Did you know that integrating your Practice Management System with your search provider can boost your firm’s productivity by reducing the amount of time you spend on administration?

Integrating your Practice Management System with InfoTrack can reduce time spent on data entry as information automatically flows between the systems and allow for the quick and seamless ordering of all searches, certificates, and contracts. InfoTrack integrates with over 30 practice management systems, so you can select the provider that best meets your business needs.

Another way you can save time on administration is by outsourcing. You can outsource your lodgment and settlement matters to SettleIT to save your firm time and boost your firm’s productivity. The SettleIT platform shows the progress of all your outsourced matters at a glance, meaning you aren’t spending your time following up various parties. The SettleIT team handle your matters from start to finish, and request approval from you when necessary.

Not only this, but the time you can save by utilising SettleIT in your firm can allow you to service more clients, grow your business and boost your firm’s overall productivity.

Improving client service was the highest priority for 33% of those surveyed

Happy clients are repeat clients, so it isn’t surprising that 33% of legal professionals surveyed by Nuance noted client service as their top business priority for 2022.

Using flexible technology that gives your clients a choice is an easy way to improve client service. InfoTrackID is a Verification of Identity (VOI) solution that offers three options for verification. With the aid of technology, VOI no longer needs to be conducted in-person, allowing you to complete them quickly and with ease, anywhere, at any time. However, in-person verification may be the easiest and preferred method for your client. InfoTrackID offers in-person, with agent and remote VOI solutions. This allows you to easily tailor your service to best suit your clients’ needs by providing them choice and convenience.

33% of respondents noted that implementing new technologies to reduce administration was their highest priority for 2022

Utilising new, cloud-based technologies can simplify and reduce your administration tasks. Having the flexibility to work from anywhere, while taking advantage of cloud-based technology can reduce the amount of time your firm spends on administration.

Save not only your time, but also your clients time by implementing remote signing. SignIT is InfoTrack’s remote signing solution that saves you and your clients and money by allowing you to execute documents faster and avoid the hassle of printing, scanning, and posting. Upload any document and send it to all necessary parties via a secure link. All relevant parties can then review and sign the document online from any location. This turns what could be a process that normally takes numerous days, into a task that can be completed in a matter of hours, greatly reducing the amount of time your firm spends on administrative tasks.

Nuance’s report shows that the priorities of the legal sector for 2022 are very much centred on productivity and client service. As a trusted technology provider, InfoTrack can support your firm to overcome barriers that are preventing you from achieving your business goals and priorities.

If you would like to take advantage of the solutions on offer with a leading legal technology innovator, get started with InfoTrack today.